Polaris Communications Pty Ltd provides our Polaris Customer Service team and Sales team for general day-to-day enquiries regarding product information, compatibility, pricing queries and operational matters. The Polaris Customer Service team is available Monday to Friday, 8.30am to 5.00pm (Australian EST) on Freecall 1800 626 505.
For terms and conditions, support and product warranty information outside of Australia, please contact your local Polaris headset supplier.
Melbourne cut off time is 10.00am (same day delivery for orders which fit a 5kg air bag)
Victoria & Interstate cut off time is 2.00pm (next day delivery to capital cities for orders which fit a 5kg air bag, outside capital cities may be extended).
For orders that do not fit a 5kg bag, we offer next day service into Melbourne, Sydney and Adelaide. Perth delivery is usually 3-4 days, Brisbane 2 days and Darwin 4-5 days.
If overnight delivery is required for orders over 5kg, customers can call the Polaris Customer Service team to obtain a quote for freight charges.
Freight and Handling Charges
Freight and handling charges are applicable depending on location.
Strictly net 30 days from date of invoice for approved accounts. Alternatively, payment via direct remittance, cheque, Visa, MasterCard or American Express is required with order. Please note, all cards incur a 2% credit surcharge fee.
If you require a credit application form, please call the Polaris Customer Service team on 1800 626 505.
Unless otherwise requested, goods not in stock will be automatically back ordered and will be dispatched at our expense upon arrival into stock. Back orders will be supplied at the original purchase price.
Warranty periods vary across the Polaris product range. A summary of product warranties is listed below. Please note, warranties cover manufacturers’ faults only, and accessories and damage due to customer misuse are not covered. The warranty periods listed below are for Australia only. For warranty information outside of Australia, please contact your local Polaris headset supplier.
Soundpro Corded Headsets and Amplifiers
Soundshield Acoustic Shock Protection device
Soundpro USB Headsets
Soundpro Bluetooth Headsets
HD Wireless Headset
Soundshield Wireless Headset
Soundpro Touch Wireless Headset
Jabra Corded Headsets and Amplifiers
Jabra Wireless Headsets
Jabra Bluetooth Products
Plantronics Corded Headsets and Amplifiers
Plantronics Wireless Headsets
Plantronics Bluetooth and USB Headsets
Gigaset Cordless Telephones
Uniden Cordless Phones
Polycom Conference Telephones (inc microphones)
Sennheiser Corded Headsets
Sennheiser Wireless Headsets
Sennheiser Bluetooth and USB Headsets
HD Wireless Headset Battery
Soundshield Wireless Headset Battery
Logitech Video Conferencing units & Speakerphones
Logitech Webcam C930e
No claim will be recognised unless made within fourteen (14) days of delivery and the original invoice number and date must be quoted.
Prior approval in the form of a Return Authority (RA) number must be obtained from Polaris before goods are returned. Without prior approval, goods returned will not be accepted. Contact the Polaris Customer Service team on 1800 626 505 for an RA number.
All goods returned shall be in their original packaging and should not be shop soiled; obsolete or damaged as such goods may be rejected or credited at a reduced rate.
A restocking fee of 20% will be charged for goods returned for credit that do not arrive in good condition with all manuals, user guides and parts intact and included. This fee will be assessed on receipt of the goods.
After obtaining an RA number, goods must arrive at Polaris within ten (10) days or they will not be accepted.
The cost of freight in returning goods will be the responsibility of the customer.
Faulty headsets and handsets (any brand) may be couriered to the Polaris Service Centre at our head office in North Melbourne for prompt repairs.There is a 48 hour turn-around after being received for all products except Polycom. Please package goods securely to avoid any further damage during transit. A quotation will be provided to the sender if charges apply and/or the goods are not under warranty. Please note a $33 inc GST assessment fee will apply if the repair does not proceed.
All goods returned must be packaged with the name and contact details of the customer included and details about the reason for the return.
Products for repair should be couriered to:
ATT: Service Centre
393 Flemington Rd
North Melbourne VIC 3051
If you have any questions regarding Polaris’ Terms and Conditions, please do not hesitate to contact the Polaris Customer Service team on 1800 626 505 or firstname.lastname@example.org.
Call 1800 626 505
Polaris Head Office
393 Flemington Road,
North Melbourne VIC 3051