Soundshield Wireless™ Headset has been uniquely designed for Contact Centre Agents and their Managers; providing them with advanced headset functionality which enables them to easily and quickly controls calls, both desk-phone and softphone.
Used by many of the largest contact centres in Australia, it has proven time and time again as providing the highest level of acoustic protection of any wireless headset, ensuring that contact centre agents are completely protected from acoustic shock injury as well as long term noise exposure.
The Soundshield Wireless Headset is the best wireless headset in its category and the best that any contact centre could offer its agents.
Protection from Acoustic Shock Injury
Total Shriek Rejection™ ensures that any sudden & unexpected loud noises never reach the ear of a headset user and the risk of acoustic shock injury is completely eliminated.
Protection from Long Term Noise Exposure
Sound Level Limiter protects headset users from long term exposure to loud noise. Exceeds the ACIF G616 Guidelines.
Side-by-side or Remote Supervisor Coaching & Training
Simply dock your headset to that of an agent’s to listen to their calls either side-by-side or from the comfort of your own desk.
|Monitor & Control the Noise in your Contact Centre||
Sonaron™ software in the Soundshield Wireless collects Noise Dosimetry (sound data) which can be exported into easy-to-read graphs for analysis empowering Contact or OH&S Managers by enabling them to monitor and control the noise in their contact centres.
|Easy access to Online Training Programs||
Effortless switching from Desk-phone to PC Audio is perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training.
|Easy Call Controls||
Intuitive Colour Touchscreen provides visual feedback on all call controls and settings. No buttons or mechanical switches on the base unit means that you can easily control every call.
|Excellent Voice Quality||
Digital Sound Processing (DSP) technology provides the best HD Wideband voice processing and ensures excellent intelligibility and sound quality.
|Longest Talk Time||
Your headset battery will last all day. 13+ hours talk time in narrowband mode and 9+ hours in wideband mode.
|UC Compatible: for Desk-phone & Softphone||
Easy switching to PC audio gives you access to Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications. Includes Skype™ for Business / Lync® call controls.
|Lightweight and Comfortable||
Designed for all-day maximum comfort: Ear hook and headband styles available.
|No Battery Downtime||
The Talk & Charge feature lets you charge a second headset and continue talking on the primary headset without any interruption to your call.
|Publish on Lengow||N/A|
|Connects To||Desk-phone & PC/USB (perfect for contact centres that implement Online Training Programs such as e-Learning or Quality Assurance Training; as well as those with UC or soft-phone capabilities)|
|Coaching & Training||Side-by-side or Remote Supervisor Coaching or Training|
|Audio||HD Wideband Sound Quality provides excellent intelligibility|
|Call Controls||Intuitive Touchscreen provides full call control and easily lets you change your settings:|
|Volume Control, Microphone Level , Tone, Display, Mute, PC/Desk-phone Switcher and Conference Calling|
|Unsurpassed Acoustic Protection||Protects you from Acoustic Shock (using Sonaron™ patented Shriek Rejection Software)|
|Sound Level Limiter ensures that the maximum headset sound levels are lower than the ACIF G616 Guidelines and protects you from long term exposure to loud noise|
|Additional Protection in the Headset|
|Noise Dosimetry||Includes powerful Noise Dosimetry which collects Sound Data for analysis and empowers Contact Centre or OH&S Managers by enabling them to monitor and control the noise in their contact centres (this data can be viewed in easy-to-read Graphs through Soundstat™ software)|
|Wireless Range||Up to 150m Wireless Range|
|Talk Time||More than 13 hours Talk Time in narrowband mode and 9 hours Talk Time in wideband. Longer than any other wireless headset|
|Battery Recharge Time||0% - 50% = 1 hour, 0% - 100% = 2 hours|
|Talk and charge: Simultaneously talk on one Soundshield Wireless headset while charging another|
|Microphone||Noise-cancelling microphone (minimises the amount of background noise that is transmitted so that your voice is more clearly heard)|
|Wearing Styles||Lightweight convertible monaural (one-ear) with two wearing styles: Ear hook (22g) and Headband (44g)|
|Touch Pairing||Simply dock your headset to the base for automatic pairing to occur|
|Conference Call||Conference Call up to 4 people|
|Remote Answering||Remote Answering available via Handset Lifter or EHS cable (sold separately)|
|Compatibility||Universal compatibility makes it easy to set up on any application|
|Compatible with Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications.
Includes Skype™ for Business / Lync® call controls.
|Connects to PC or Mac|
|Warranty||3 Year Warranty|